Privacy Policy

Last updated: January 1, 2025

1. Introduction

LustWrite ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services (collectively, the "Service"). Please read this policy carefully. By using the Service, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect the following types of information:

2.1 Information You Provide

  • Account Information: Name, email address, and password when you create an account.
  • Payment Information: Billing details processed securely by our third-party payment processor, CCBill. We do not store your full credit card number on our servers.
  • User-Generated Content: Story prompts, generated stories, and any content you create or publish on the platform.
  • Communications: Information you provide when contacting support or submitting forms.

2.2 Information Collected Automatically

  • Usage Data: Pages visited, features used, generation history, and interaction patterns.
  • Device Information: Browser type, operating system, device type, and screen resolution.
  • Log Data: IP address, access times, referring URLs, and server logs.

3. How We Use Your Information

  • To provide, maintain, and improve the Service.
  • To process transactions and manage your subscription.
  • To send you transactional emails (account verification, password resets, billing confirmations) via Resend.
  • To send you marketing communications if you have opted in, which you may unsubscribe from at any time.
  • To monitor and analyze usage trends and improve user experience.
  • To detect, prevent, and address fraud, abuse, and security issues.
  • To comply with legal obligations and enforce our Terms of Service.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate and improve the Service:

  • Essential Cookies: Required for authentication, session management, and security. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with the Service. You may opt out of these through your browser settings.
  • Preference Cookies: Store your settings and preferences for a better experience.

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Service.

5. Third-Party Services

We use the following third-party service providers who may collect or process your data:

  • CCBill: Payment processing. CCBill handles all payment transactions and stores payment credentials securely. Their privacy policy governs the use of your payment information.
  • Resend: Email delivery service for transactional emails (verification, password reset, billing notifications). Your email address is shared with Resend solely for email delivery purposes.
  • Hosting and Infrastructure: Cloud hosting providers that store and process data on our behalf under strict data processing agreements.

We do not sell your personal data to third parties. We share data with third-party services only as necessary to operate the Service.

6. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. If you delete your account, we will delete your personal data within 30 days, except where retention is required by law or for legitimate business purposes (such as fraud prevention or legal compliance). Anonymized and aggregated data may be retained indefinitely for analytics and service improvement. Story content you have published publicly may remain visible even after account deletion, though your personal information will be disassociated from it.

7. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure:Request deletion of your personal data ("right to be forgotten").
  • Portability: Request a copy of your data in a structured, machine-readable format.
  • Restriction: Request that we restrict processing of your data in certain circumstances.
  • Objection: Object to processing of your data for direct marketing purposes.

To exercise any of these rights, please contact us at privacy@lustwrite.com. We will respond to your request within 30 days.

8. GDPR Compliance

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). We process your data based on the following legal bases: consent, contractual necessity, legitimate interests, and legal obligations. You have the right to withdraw consent at any time, lodge a complaint with your local data protection authority, and request information about cross-border data transfers. We implement appropriate safeguards for international data transfers, including Standard Contractual Clauses approved by the European Commission.

9. Children's Privacy

LustWrite is strictly for adults aged 18 and older. We do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that information and terminate the associated account. If you believe a minor has provided us with personal information, please contact us immediately at privacy@lustwrite.com.

10. Data Security

We implement industry-standard security measures to protect your personal data, including encryption in transit (TLS/SSL), encryption at rest, secure password hashing, regular security audits, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. We may also notify you via email for significant changes. Your continued use of the Service after any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@lustwrite.com.